Shipping & Returns
We currently ship domestically within New Zealand, and to Australia. We hope to ship to other countries soon.
Scenturie offers FREE SHIPPING on all orders over $49 (within New Zealand only). For all orders under $49 a flat-rate shipping charge of $6.50 will apply. If a discount brings your order total below $49, a shipping charge of $6.50 will still apply.
All Scenturie orders are shipped, there is no pick-up option. Please provide your physical address for shipping as we cannot deliver to PO boxes.
All orders are sent via national courier companies and require a signature as proof of delivery. Please detail any additional delivery instructions in the message box of the shopping cart. If you would like the order left if you are not home, please state this on your order. **Please note – we cannot replace any missing orders that have been left on request.
Our aim is to dispatch all orders within 2 working days of receipt. Any orders placed over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business. Estimated delivery to non-rural addresses is 2-3 working days, deliveries to rural addresses is 3-5 working days. Weekends, public holidays, adverse weather events, and infrastructural complications may cause additional delays.
We currently offer the following shipping option to Australia:
1) Airmail Priority/Non-Tracked $15 (total weight under 2 kg).
(Please allow 5-10 working days for delivery).
***There are possible shipping delays if you live in Australia. Please allow up to 15 working days for your order to arrive as the impact of Covid is still affecting delivery of orders from New Zealand.
All prices are in New Zealand Dollars and include GST.
*Please note that if your order is over 2kg in weight we will email you with an updated shipping charge.
**Please note that any customs and duty charges are the responsibility of the purchaser.
***Please note that the ‘Luxury Gold & Glass Candle’ and ‘Classic French Medium White candle’ ranges are excluded from the above shipping option due to the fragile nature and heavy weight of these items. Please make contact with us if you live in Australia and would like to purchase these items and we can calculate special shipping rates for you.
Cancellations can only be accepted before the order has been dispatched. If the cancellation is received after the order has been dispatched then the order is considered valid and the customer is liable for the full payment. If you wish to cancel your order please contact us as soon as possible.
Returns & Refund Policy
Scenturie has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we are happy to offer a refund or exchange on items returned within 30 days of purchase. Simply contact us via email email@example.com explaining your reason for returning the product(s) and whether you would like a refund or exchange. This must be done within 30 days of receiving your product(s), and the product(s) must be substantially unused. (Please note: all candles must be returned in original, unused condition complete with packaging). Return freight will be at your own expense. Once your product has been returned and approved, your refund will be processed within 3-5 working days. When returning goods, please keep proof of return in the event the parcel goes missing in transit.
*Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for ‘change of mind’ after purchase.
Please mail any returns to:
PO Box 38510, Auckland 2145
We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly. Please check all packages carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received. Notification of damage MUST be received by email within 5 days of receipt and accompanied with a photo confirming the damage.