Shipping & Returns
We are dedicated to providing you with a beautiful and seamless shopping experience, from the moment you place your order to its arrival at your door. Here you’ll find everything you need to know about our shipping and returns policies.
Shipping Information
We currently ship to New Zealand and Australia. All orders are dispatched from our base in Auckland within 2 working days.
Shipping within New Zealand
Physical Address: Please provide a physical address for delivery, as we are unable to ship to PO Boxes.
Shipping to Australia
Shipping Method: International Airmail (Non-Tracked)
Shipping Rate: $20.00 NZD Flat Rate (for orders under 2kg)
Estimated Delivery: Please allow 10-14 working days for your order to arrive.
Please note: All prices are in New Zealand Dollars (NZD). Any customs or duty charges upon arrival in Australia are the responsibility of the purchaser.
Returns & Exchanges
Our 100% Satisfaction Policy
Your happiness is our priority. If you are not satisfied with a product you have purchased from us online, we are happy to offer a refund or exchange on items returned within 30 days of purchase, provided the product is substantially unused.
How to Make a Return:
Contact Us: Please email us at tania@scenturie.co.nz within 30 days of receiving your order. Let us know your reason for the return and whether you would like a refund or an exchange.
Send the Product: Please mail the product back to us. Return freight costs will be at your own expense. We recommend using a tracked service, as we cannot take responsibility for any returns that are lost in transit.
Return Address: Scenturie Limited, 14 Chilton Place, Howick, Auckland, New Zealand.
Receive Your Refund: Once we receive and approve your return, your refund or exchange will be processed within 3-5 working days.
Please note: In line with our obligations under the Consumer Guarantees Act, we do not offer refunds or exchanges for a simple ‘change of mind’.
Cancellations & Damaged Goods
Cancellations: If you wish to cancel your order, please contact us immediately. Cancellations can only be accepted if your order has not yet been dispatched.
Damaged Goods: We take great care in packaging your orders. If your order arrives damaged, please contact us by email within 5 days of receipt and include a photo of the damage. We will work with you to rectify the issue promptly.
